Terms of Service

Terms and conditions for using our platform

Last Updated: January 2025

Welcome to CargoConnect. By using our platform, you agree to these terms of service. Please read them carefully.

1. Acceptance of Terms

By accessing or using the CargoConnect platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this platform.

2. User Accounts

Users must register for an account to access platform features. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate, current, and complete information during registration.

3. Platform Services

CargoConnect provides a B2B marketplace connecting companies with freight loads to professional truck drivers. We facilitate the connection but are not a party to the transport contract between companies and drivers.

4. User Responsibilities

Companies must provide accurate load information. Drivers must hold valid licenses and maintain proper insurance. All users must comply with applicable transport regulations and laws.

5. Payment Terms

Payment terms are agreed directly between companies and drivers. CargoConnect charges companies an 8% platform fee on successful transactions, plus VAT at the applicable rate (currently 24%) calculated on the load price and the platform fee together. Drivers receive the full listed load amount.

6. Dispute Resolution

In case of disputes between users, CargoConnect provides a mediation service. We encourage users to resolve issues directly first. If mediation is required, both parties must provide relevant documentation.

7. Limitation of Liability

CargoConnect is not liable for damages arising from transport services, including cargo loss, delays, or accidents. Users are responsible for their own insurance coverage.

8. Modifications

We reserve the right to modify these terms at any time. Users will be notified of significant changes via email or platform notification.