Privacy Policy

How we protect and handle your data

Last Updated: January 2025

At CargoConnect, we are committed to protecting your privacy and personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Data Controller

CargoConnect GmbH is the data controller for personal data processed through our platform. Contact our Data Protection Officer at support@cargo-connect.gr.

2. Data We Collect

We collect: Account information (name, email, phone), Business information (company details, vehicle information), Usage data (platform interactions, load history), Location data (for route optimization, with consent), Payment information (processed securely through our payment partners).

3. How We Use Your Data

Your data is used to: Provide platform services, Match loads with drivers, Process payments, Send notifications, Improve our services, Comply with legal obligations.

4. Legal Basis for Processing

We process your data based on: Contract performance, Legitimate business interests, Legal obligations, Your consent (where applicable).

5. Data Retention

Retention depends on the purpose and the records involved; no single retention period applies to all data. Account deletion removes your profile and linked database records and redacts directly linked audit details. Shared delivery records, financial records, backups and service-provider copies may remain and require a separate review. Contact support@cargo-connect.gr to request that review.

6. Your Rights

You have the right to: Access your personal data, Rectify inaccurate data, Request data deletion, Object to processing, Data portability, Withdraw consent.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, secure servers, and access controls.

8. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at support@cargo-connect.gr or write to our headquarters.