Help Center

How Can We Help You?

Welcome to the CargoConnect Help Center. Find guidance on getting started, managing your account, and using our platform effectively.

Getting Started

Select Sign Up and choose Company or Driver. Verify your phone with the SMS code and your email with the verification message. Companies provide business and VAT details. Drivers add their vehicle details and complete Stripe payout setup before applying or bidding. The Verified Driver badge confirms email and phone verification.

Posting Loads (Companies)

Complete the required company verification steps, then create a load from your dashboard. Enter the route, pickup and delivery dates, cargo and vehicle requirements. Set a fixed transport price or create an auction. Pricing suggestions are guidance, not a guaranteed quote. Review applications or bids, then complete payment and acceptance to assign a driver.

Applying for Loads (Drivers)

Complete driver verification and connect a Stripe account that can receive payouts. Review each load before applying at its listed price or bidding in an auction. An application or bid is not a confirmed assignment; check your dashboard for the result. For an assigned delivery, use the load chat and upload a delivery photo before requesting company confirmation.

Payments

The company pays through Stripe during booking, before assignment—not after delivery. The total is the agreed transport price plus an 8% platform fee, then 24% VAT on both. The driver receives the agreed transport amount in their connected Stripe account without a CargoConnect commission deduction. Bank payout timing depends on Stripe and account requirements. Contact support about payment or refund problems; refunds require review.

Account Management

Use Profile Settings to update your personal or business details, language and email notification preferences. Drivers can also manage vehicle details, additional vehicles and payout setup. Manage loads and applications and view the analytics available to your role from your dashboard.

Need More Help?

Contact support@cargo-connect.gr with a description of the issue and, if relevant, the load reference. For an assigned load, use its chat to coordinate with the other party. Payment or refund issues need support review. We typically respond within 24 hours.