Frequently asked questions

From your first booking to delivery confirmation: practical answers for companies and drivers.

How do I create an account?

Select Sign Up, choose Company or Driver, and enter your details. Verify your phone using the SMS code and your email using the verification message. Then complete the profile and verification steps shown in your dashboard. Creating an account does not automatically approve your documents.

Is CargoConnect free for drivers?

CargoConnect does not deduct a platform commission from the driver’s agreed transport price. The company pays the 8% platform fee and VAT on top. Drivers must complete verification and connect a Stripe account that can receive payouts before applying or bidding.

How is the company’s total calculated?

The company pays the agreed transport price plus an 8% platform fee, then 24% VAT on both. For a €1,000 transport price: €1,000 + €80 fee + €259.20 VAT = €1,339.20. The driver’s agreed amount is €1,000. Review the full breakdown at checkout; payment is taken during booking, not after delivery.

Which verification steps are required?

Both roles verify their phone and email. Companies provide their business and VAT details. Drivers add their vehicle details and complete Stripe payout setup before applying or bidding. The Verified Driver badge confirms the driver’s email address and phone number.

When are drivers paid?

The company pays through Stripe during booking, before assignment is completed. The agreed transport amount is routed to the driver’s connected Stripe account; it is not held until delivery confirmation. Payout to a bank follows Stripe’s schedule and account requirements. Complete Stripe onboarding and check the payout details in your account.

What should I do if something goes wrong?

Use the load chat to contact the other party and keep relevant messages and delivery evidence. If you cannot resolve the issue, contact support@cargo-connect.gr with the load reference and a description of the problem. Payment or refund requests need review; a refund is not automatic or guaranteed.

Can I cancel an accepted load?

Companies can cancel an eligible load before transport starts if there is no payment requiring review. Once payment is processing or completed, contact support before cancelling. Loads in transit or completed cannot be cancelled through the normal action. Drivers should notify the company in chat and contact support if they cannot carry out an accepted load.

How do ratings work?

After a completed delivery, the company and driver can leave a 1–5 star rating and feedback about their experience. Reviews help other users make informed choices. Rate the actual service and keep feedback factual and respectful.

What vehicle types are supported?

Vehicle options include dry vans, flatbeds, refrigerated trucks, tankers, curtainsiders, box trucks, mega trailers, lowbeds, container chassis and walking floors. Select the appropriate vehicle and describe the weight, dimensions and any special requirements in the load details. Availability depends on the route and participating drivers.

Which countries do you operate in?

CargoConnect focuses on Greece and European road freight. Check current listings for your pickup and delivery locations: coverage depends on available loads, drivers and vehicle requirements. A route shown in the app does not guarantee a driver is available or replace any required cross-border transport documents.

How do fixed-price loads and auctions differ?

For a fixed-price load, drivers apply at the company’s listed price. For an auction, eligible drivers submit their transport bids and the company selects an offer. The selected amount becomes the transport price, with the company’s platform fee and VAT added at checkout. An application or bid is not a confirmed assignment.

How does live tracking work?

The assigned driver can enable location sharing for a specific load. The company can then see location updates while sharing is active. Tracking needs device permission and connectivity, and the driver can stop sharing. Browser or device restrictions may interrupt updates; use the load chat when you need confirmation.

What is digital proof of delivery?

Before requesting completion, the assigned driver uploads a delivery photo. The company reviews the evidence and confirms or rejects completion. If rejected, the driver can address the issue and resubmit. The photo and submission time support the delivery record; they do not independently prove authenticity, location or the condition of the goods.

How do I enable notifications?

Check the notification bell and load chat for updates. To receive browser push alerts, enable notifications on each supported browser or device and grant permission when asked. Email updates depend on the event and your preferences. Push alerts may be delayed or blocked by device settings, so check your dashboard for the latest status.

Which languages are available?

Use CargoConnect in Greek, English, Bulgarian, German, Spanish, French, Italian, Polish, Romanian or Turkish. Change the interface language from the language menu. This covers the app’s interface, not a promise that every support conversation or message written by another user will be translated.